I have used Google sites (sites.google.com) to host the online Circulation manual for years. When I created the Circulation procedures manual back in 2010, I got staff feedback on each procedures section and built it bit by bit. Then I printed it. And every year I'd have to update the manual and reprint it. Then staff would struggle to find information while training a new staff member. So, I experimented with Google Sites to see if I could create a searchable document. It has worked really well for hosting our manual. The site is linked on the web browser on each of the Circ computers and I know the Circ staff refer to it constantly (because they are always bringing updates to my attention). :)
The information on the left side corresponds directly with the new staff training checklist, so it's easy to find the information they need. The information on the right is where I post announcements about things I've updated on the manual. I really do love this website.
I am trying to recreate that process for the Reference manual. At the moment, it's a pretty sad site:
But, at each public services meeting we review another topic that I've added to the manual and that's one step closer to having a document to clarify procedures, use in training, and to refer to when staff aren't sure how to do something. It's really very exciting to me! This past weekend, during my Reference shift, I put together a tutorial on how to use Envisionware (the software my library uses to manage Internet sessions at public computers). I have found that staff like the mix of written directions and visuals, so it has a lot of screenshots. Google Sites handles pictures pretty well.
Next month I'll be playing on the public Internet computers to create a tutorial on setting up headphones and printing different kinds of documents. This will take some experimentation on my part. I know it can be a struggle. Last weekend while assisting a patron, I had to send a job to the print station three times before I could actually get the item printed for the patron. And I'm supposed to be the expert!